We orchestrate Leisure and Business Travel and expertly facilitate the full range of tourism services in Kenya & East Africa.

Welcome to Extra Miles Unique Adventures

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Terms and conditions

Terms and Conditions

General Terms and Conditions

Extra Miles Unique Adventures values its customers. In our daily engagement with our customers and for purposes of clarity in our routine activities with our clients, the company has set out terms and conditions that govern the engagement between you the client and us Extra Miles Unique Adventures. By booking a tour, you agree to be bound by these Terms and Conditions set out by the company. The details spelled here are with utmost good faith and they state the company’s position regarding the engagement with our clients.

Upon receiving your booking request, Extra Miles Unique Adventures through its consultants will start to assist you in developing a pleasant tour plan according to your special requirements and interests within 24 hours.

It is highly recommended that your tour reservation be made at least 30 days prior to the actual travelling date so as to allow the parties have sufficient time to prepare adequately according to your request.

Only 50% or full paid tours, will be considered confirmed. Posted rates are subject to change without prior notice.

For our guests who purchase their ticket from us, full payment of the ticket must be deposited to our account to secure their airline ticket plus the 50% non-refundable deposit of the hotel + eco-tour package.

Inability to pay on or before the stated option date shall mean auto cancellation of the said booking. Please note that Extra Miles Unique Adventures shall not be responsible for bookings that are automatically cancelled due to the lapse or inability to pay on or before the option date.

We shall not be liable for any commitment not made by Extra Miles Unique Adventures in writing. Once the tour has commenced, we shall not refund or exchange any unused portion.

Extra Miles Unique Adventures tour package does not include Travel Insurance. We highly recommend that you purchase full coverage travel insurance of your own.

Extra Miles Unique Adventures will not accept responsibility for the loss, injury, damage, delay or irregularity that may be caused to our client’s property arising from causes beyond our control.

Our services will include only those indicated in the Sales Invoice.

All hotel and resort bookings made in this site are all prepaid.

No refunds can be made in case clients will cut their stay at the resort or the hotel or the tour package we prepare for them.

CANCELLATION POLICY

In the event that you wish to cancel your booking, you should inform Extra Miles Unique Adventures in writing. The date of cancellation will be the date that we get this written notice. In case of cancellation by you, no protection premiums paid will be refunded and the following cancellation charges will apply:-

 

Cancellations submitted between 90 and 45 days before the travel date shall be charged at 15% of the total cost of the services.

 

Cancellations submitted between 44 and 25 days before the travel date shall be charged at 50% of the total cost of the services.

 

Cancellations submitted between 24 and 15 days preceding before the travel date shall be charged at 75% of the total cost of the services.

 

Cancellations submitted inside 14 days or after offering the services shall be charged at the full cost of the booking.

 

PARTIAL CANCELLATIONS

In case of partial cancellations, per person price for remaining clients will go up depending on the change in group size and other factors.

 

IF WE CANCEL

The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company´s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.

 

CHANGE OF DATES

You are free to change the dates of your tour at any point in time. While rescheduling, applicable cancellation charges and any new charges will apply. Additional charges, if any, will be informed by the Company to you before the rescheduling is done. In case the booking is canceled after rescheduling the original tour date will be used to calculate any refunds.